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	1.	Services marketing : text and cases / Harsh V Verma by Verma,Harsh V [author] Harsh V Verma [author] New Delhi: Pearson Education/Dorling Kindersley, 2013 Availability: Items available for loan: City Campus Library (2)Location, call number: General Stacks HD 9980 VER 2012, ... Place hold Request article Add to cart (remove)
	2.	Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael Edition: Fourth edition. Publisher: Harlow, Essex, England ; New York : Pearson, 2012 Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD 9980.5 JOH 2012. Place hold Request article Add to cart (remove)
	3.	The technological upgrading of service institutions : lessons from Asia / Tue Kell Nielsen. by Nielsen, Tue Kell [author] London Intermediate Technology Publications 1998 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9987 NIE 1998. Place hold Request article Add to cart (remove)
	4.	Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler by Wilson, Alan [author] Ziethaml, Valarie A [author] Bitner, Mary Jo [author] Gremler, Dwayne D [author] Edition: Second European Edition London The McGraw- Hill 2012 Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.5 WIL 2012. Mashava Campus Library (1)Location, call number: General Stacks HD 9980.5 WIL 2012. Place hold Request article Add to cart (remove)
	5.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 2th ed. Singapore: McGraw-Hill, 2012 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.5SER2012. Place hold Request article Add to cart (remove)
	6.	Domestic regulation and service trade liberalization / Aaditya Mattoo and Pierre Sauv,̌ editors. by Mattoo, Aaditya [editor] Mattoo, Aaditya Sauv,̌ Pierre, 1959- Washington The International Bank for Reconstruction and Development / The World Bank 2003 Online resources: Publisher description Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.6 DOM 2003. Place hold Request article Add to cart (remove)
	7.	Moving people to deliver services / Aaditya Mattoo and Antonia Carzaniga, editors. by Mattoo, Aaditya [editor] Mattoo, Aaditya Carzaniga, Antonia (Antonia Giulia) Series: Trade and development series Washington The International Bank For Reconstruction and Development / The World Bank 2003 Online resources: Publisher description Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.6 MOV 2003. Place hold Request article Add to cart (remove)
	8.	Services Marketing by Bateson, John E.G [author] Edition: 4th Andover Cengage Learning 2011 Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.5 BAT 2011. Mashava Campus Library (2)Location, call number: General Stacks HD 9980.5 BAT 2011, ... Place hold Request article Add to cart (remove)
	9.	Services marketing management / Peter Mudie by Mudie, Peter [author] Pirrie, Angela author Edition: 3rd ed. Amsterdam : Elsevier/Butterworth-Heinemann, 2006 Availability: Items available for loan: Mashava Campus Library (3)Location, call number: General Stacks HD9980.5 MUD 2006, ... Place hold Request article Add to cart (remove)
	10.	Service operations management : improving service delivery / Robert Johnston and Graham Clark. by Johnston, Robert, 1953- [author] Clark, Graham [author] Edition: 2nd ed. Harlow: Pearson education ttd 2005 Availability: Items available for loan: Mashava Campus Library (2)Location, call number: General Stacks HD 9988,5 JOH 2005, ... Place hold Request article Add to cart (remove)
	11.	Services Marketing : operation, management and strategy / Kenneth E Clow by Clow, Kenneth E [author] David L. Kurtz [author] New Delhi : Biztantra, 2004 Availability: Items available for loan: Mashava Campus Library (2)Location, call number: General Stacks HD9980 CLO 2004, ... Place hold Request article Add to cart (remove)
	12.	Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml and Mary Jo Bitner by Zeithml, Valarie A [author] Bitner, Mary Jo [author] Edition: 3rd ed. London: McGraw- Hill, 2003 Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HD 9980.5 ZEI 2003. Place hold Request article Add to cart (remove)
	13.	Principles of Services Marketing/ Adrian Palmer by Palmer, Adrian London: McGraw-Hill, 2005 Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HF 5415.13 PAL 2005. Place hold Request article Add to cart (remove)
	14.	Services Marketing : People,Technology, Strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed. Boston: Pearson, 2011 Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HF 5415.13 LOV 2011. Place hold Request article Add to cart (remove)
	15.	Services Marketing : Principles and Practice / Adrian Palmer, Catherine Cole. by Palmer, Adrian Cole, Catherine Englewood Cliffs, NJ : Prentice Hall, ♭1995 Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HD 9980.5 PAL 1995. Place hold Request article Add to cart (remove)