Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler

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London The McGraw- Hill 2012Edition: Second European EditionDescription: 559p. : ill. (col.)ISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode	Item holds
Books	City Campus Library General Stacks	City Campus Library	Non-fiction	HD9980.5 WIL 2012 (Browse shelf(Opens below))	c.1	Available		022902
Books	Mashava Campus Library General Stacks	Mashava Campus Library	Non-fiction	HD 9980.5 WIL 2012 (Browse shelf(Opens below))	c.2	Available		022901

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Includes bibliographical references and index

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