Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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Singapore: McGraw-Hill, 2012Edition: 2th edDescription: xxvii, 642 p. : illISBN:

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode	Item holds
Books	City Campus Library General Stacks	City Campus Library	HD9980.5SER2012 (Browse shelf(Opens below))	C.1	Available		022903

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Includes bibliographical references and index.

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