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Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml and Mary Jo Bitner

By: Contributor(s): London: McGraw- Hill, 2003Edition: 3rd edDescription: 559p. : illISBN:
  • 9780077131715
Subject(s): LOC classification:
  • HD9980.5 ZEI 2003
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode Item holds
Books Books Mashava Campus Library General Stacks Mashava Campus Library Non-fiction HD 9980.5 ZEI 2003 (Browse shelf(Opens below)) c.1 Available B016042
Total holds: 0

Includes bibliographical references and index

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