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	1.	Customer service / Doris D. Humphrey. by Humphrey, Doris [author] Series: 21st century business series Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia ; Mason, OH : South-Western Cengage Learning, c2011 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: City Campus Library (3)Location, call number: General Stacks HF 5415 HUM 2011, ... Place hold Request article Add to cart (remove)
	2.	Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler by Wilson, Alan [author] Ziethaml, Valarie A [author] Bitner, Mary Jo [author] Gremler, Dwayne D [author] Edition: Second European Edition London The McGraw- Hill 2012 Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.5 WIL 2012. Mashava Campus Library (1)Location, call number: General Stacks HD 9980.5 WIL 2012. Place hold Request article Add to cart (remove)
	3.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 2th ed. Singapore: McGraw-Hill, 2012 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.5SER2012. Place hold Request article Add to cart (remove)
	4.	Communication in tourism & hospitality : meeting the world in the workplace/ Lynn Van der Wagen by Van der Wagen Elsternwick, Victoria: Hospitality Press, 1997 Availability: Items available for loan: Tourism and Hospitality Resource Centre (1)Location, call number: General Stacks TX 946.5 WAG 1997. Lists: Tourism 2, Tourism and Hospitality Resources , Tourism books. Place hold Request article Add to cart (remove)
	5.	Customer Service for Hospitality and Tourism / Simon and Louise Hudson by Hudson, Simon [author] Hudson, Louise [author] Oxford : Goodfellow Publishers Ltd, 2013 Availability: Items available for loan: Tourism and Hospitality Resource Centre (2)Location, call number: General Stacks TX911.3.C8 HUD 2013, ... Lists: Tourism 2, Tourism and Hospitality Resources , Tourism books. Place hold Request article Add to cart (remove)
	6.	Services Marketing : operation, management and strategy / Kenneth E Clow by Clow, Kenneth E [author] David L. Kurtz [author] New Delhi : Biztantra, 2004 Availability: Items available for loan: Mashava Campus Library (2)Location, call number: General Stacks HD9980 CLO 2004, ... Place hold Request article Add to cart (remove)
	7.	Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml and Mary Jo Bitner by Zeithml, Valarie A [author] Bitner, Mary Jo [author] Edition: 3rd ed. London: McGraw- Hill, 2003 Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HD 9980.5 ZEI 2003. Place hold Request article Add to cart (remove)
	8.	Relationship Marketing : perspectives, dimensions and contexts / Tracy G. Harwood, Tony Gary and Anne Broderick by Harwood, Tracy [author] Garry,Tony [author] Broderick, Anne [author] Series: The McGraw-Hill companies London : McGraw-Hill Education, c2008 Availability: Items available for loan: Mashava Campus Library (5)Location, call number: General Stacks HF5415.55 HAR 2008, ... Place hold Request article Add to cart (remove)
	9.	Supply chain management : strategy, planning, and operation / Sunil Chopra & Peter Meindl by Chopra, Sunil [author] Meindl, Peter [author] Edition: 4th ed. Boston : Pearson, 2010 Availability: Items available for loan: Mashava Campus Library (5)Location, call number: General Stacks HF5415.13 CHO 2010, ... Place hold Request article Add to cart (remove)
	10.	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W [author] Edition: 4th ed. Boston : McGraw-Hill 2009 Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Mashava Campus Library (5)Location, call number: General Stacks HF 5415.5 LUC 2009, ... Place hold Request article Add to cart (remove)
	11.	Services Marketing : People,Technology, Strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed. Boston: Pearson, 2011 Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HF 5415.13 LOV 2011. Place hold Request article Add to cart (remove)