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1.
Customer service / Doris D. Humphrey. by Series: 21st century business series
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Australia ; Mason, OH : South-Western Cengage Learning, c2011
Availability: Items available for loan: City Campus Library (3)Location, call number: General Stacks HF 5415 HUM 2011, ...

2.
Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler by
Edition: Second European Edition
London The McGraw- Hill 2012
Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.5 WIL 2012. Mashava Campus Library (1)Location, call number: General Stacks HD 9980.5 WIL 2012.

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Communication in tourism & hospitality : meeting the world in the workplace/ Lynn Van der Wagen by
Elsternwick, Victoria: Hospitality Press, 1997
Availability: Items available for loan: Tourism and Hospitality Resource Centre (1)Location, call number: General Stacks TX 946.5 WAG 1997.

5.
Customer Service for Hospitality and Tourism / Simon and Louise Hudson by
Oxford : Goodfellow Publishers Ltd, 2013
Availability: Items available for loan: Tourism and Hospitality Resource Centre (2)Location, call number: General Stacks TX911.3.C8 HUD 2013, ...

6.
Services Marketing : operation, management and strategy / Kenneth E Clow by
New Delhi : Biztantra, 2004
Availability: Items available for loan: Mashava Campus Library (2)Location, call number: General Stacks HD9980 CLO 2004, ...

7.
Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml and Mary Jo Bitner by
Edition: 3rd ed.
London: McGraw- Hill, 2003
Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HD 9980.5 ZEI 2003.

8.
Relationship Marketing : perspectives, dimensions and contexts / Tracy G. Harwood, Tony Gary and Anne Broderick by Series: The McGraw-Hill companies
London : McGraw-Hill Education, c2008
Availability: Items available for loan: Mashava Campus Library (5)Location, call number: General Stacks HF5415.55 HAR 2008, ...

9.
Supply chain management : strategy, planning, and operation / Sunil Chopra & Peter Meindl by
Edition: 4th ed.
Boston : Pearson, 2010
Availability: Items available for loan: Mashava Campus Library (5)Location, call number: General Stacks HF5415.13 CHO 2010, ...

10.
Customer service : skills for success / Robert W. Lucas. by
Edition: 4th ed.
Boston : McGraw-Hill 2009
Availability: Items available for loan: Mashava Campus Library (5)Location, call number: General Stacks HF 5415.5 LUC 2009, ...

11.
Services Marketing : People,Technology, Strategy / Christopher Lovelock, Jochen Wirtz. by
Edition: 7th ed.
Boston: Pearson, 2011
Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HF 5415.13 LOV 2011.

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