Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml and Mary Jo Bitner
London: McGraw- Hill, 2003Edition: 3rd edDescription: 559p. : illISBN:- 9780077131715
- HD9980.5 ZEI 2003
| Item type | Current library | Home library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds | |
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Books
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Mashava Campus Library General Stacks | Mashava Campus Library | Non-fiction | HD 9980.5 ZEI 2003 (Browse shelf(Opens below)) | c.1 | Available | B016042 |
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| HD 9980.5 JOH 2005 Service operations management : improving service delivery / | HD 9980.5 MUD 2006 Services marketing management / | HD 9980.5 WIL 2012 Services Marketing: Integrating customer focus across the firm | HD 9980.5 ZEI 2003 Services Marketing: Integrating customer focus across the firm | HD 9988,5 JOH 2005 Service operations management : improving service delivery / | HD 28 HAG 2003 Higher Business Management / | HD 30 NUT 2002 IGCSE Business studies: / |
Includes bibliographical references and index
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