Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
Publisher: Harlow, Essex, England ; New York : Pearson, 2012Edition: Fourth editionDescription: xxii, 460 pages : ill.(col.)ISBN:- 9780273740483
- HD9980.5 JOH 2012
| Item type | Current library | Home library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds | |
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City Campus Library General Stacks | City Campus Library | Non-fiction | HD 9980.5 JOH 2012 (Browse shelf(Opens below)) | c.1 | Available | 028863 |
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Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Includes bibliographical references and index.
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