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Service operations management : improving service delivery /

Johnston, Robert 1953-

Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. - Fourth edition. - xxii, 460 pages : ill.(col.)

Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

ISBN: 9780273740483

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 JOH 2012

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Service operations management : improving service delivery /