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	1.	Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael Edition: Fourth edition. Publisher: Harlow, Essex, England ; New York : Pearson, 2012 Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD 9980.5 JOH 2012. Place hold Request article Add to cart (remove)
	2.	Service operations management : improving service delivery / Robert Johnston and Graham Clark. by Johnston, Robert, 1953- [author] Clark, Graham [author] Edition: 2nd ed. Harlow: Pearson education ttd 2005 Availability: Items available for loan: Mashava Campus Library (2)Location, call number: General Stacks HD 9988,5 JOH 2005, ... Place hold Request article Add to cart (remove)

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