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	1.	Services Marketing: Integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler by Wilson, Alan [author] Ziethaml, Valarie A [author] Bitner, Mary Jo [author] Gremler, Dwayne D [author] Edition: Second European Edition London The McGraw- Hill 2012 Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD9980.5 WIL 2012. Mashava Campus Library (1)Location, call number: General Stacks HD 9980.5 WIL 2012. Place hold Request article Add to cart (remove)
	2.	Entrepreneurship and small firms / David Deakins & Mark Freel by Deakins, David, 1950- [author] Freel, Mark S [author] Edition: 5th ed. London : The McGraw- Hill, 2009 Availability: Items available for loan: Mashava Campus Library (3)Location, call number: General Stacks HB615 DEA 2009, ... Place hold Request article Add to cart (remove)

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