Service operations management : improving service delivery / Robert Johnston and Graham Clark.
Harlow: Pearson education ttd 2005Edition: 2nd edDescription: xix, 496 p. : illISBN:- 0273683675
- HD9980.5 JOH 2005
| Item type | Current library | Home library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds | |
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Books
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Mashava Campus Library General Stacks | Mashava Campus Library | Non-fiction | HD 9988,5 JOH 2005 (Browse shelf(Opens below)) | c-1 | Available | 022916 | |||
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Books
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Mashava Campus Library General Stacks | Mashava Campus Library | Non-fiction | HD 9980.5 JOH 2005 (Browse shelf(Opens below)) | c-2 | Available | 0222917 |
Total holds: 0
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| HD 9696 KIM 2006 Newly industrialising economies and international competitiveness : market power and Korean electronics multinationals / | HD 9980.5 BAT 2011 Services Marketing | HD 9980.5 BAT 2011 Services Marketing | HD 9980.5 JOH 2005 Service operations management : improving service delivery / | HD 9980.5 MUD 2006 Services marketing management / | HD 9980.5 WIL 2012 Services Marketing: Integrating customer focus across the firm | HD 9980.5 ZEI 2003 Services Marketing: Integrating customer focus across the firm |
Includes bibliographical references and index.
Includes bibliographical references and index.
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