Communication skills for the health care professional : concepts, practice, and evidence /
Van Servellen, Gwen 1942-
Communication skills for the health care professional : concepts, practice, and evidence / Gwen van Servellen. - Second edition. - xxxiv, 485 p. : ill. ;
Includes bibliographical references (p. 439-462) and index.
Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
9780763755577 (pbk.) 0763755575 (pbk.)
Allied health personnel and patient.
Interpersonal communication.
Communication in medicine.
Health Personnel.
Professional-Patient Relations.
Communication.
Patients--psychology.
R727.3 / .VAN 2009
Communication skills for the health care professional : concepts, practice, and evidence / Gwen van Servellen. - Second edition. - xxxiv, 485 p. : ill. ;
Includes bibliographical references (p. 439-462) and index.
Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
9780763755577 (pbk.) 0763755575 (pbk.)
Allied health personnel and patient.
Interpersonal communication.
Communication in medicine.
Health Personnel.
Professional-Patient Relations.
Communication.
Patients--psychology.
R727.3 / .VAN 2009