000			00626 a2200181 4500
999			_c7846 _d7846
020			_a9780814406069
050			_aHF5415 ZEM 2000
100			_aZemke, Ron _eauthor
245			_aE-service : _b24 ways to keep your customers when the competition is just a click away / _cRon Zemke & Tom Connellan
264			_aNew York : _bAmerican Management Association (AMACOM), _c2000.
300			_a341p. : _bill.
500			_aIncludes bibliographical references and index
650			_aCustomer loyalty.
650			_aInternet marketing.
650			_aE-commerce.
700			_aConnellan, Tom _eauthor
942			_2lcc _cBK _h5415 _iZEM _kHF