000			00762 a2200229 4500
999			_c7742 _d7742
020			_a9780850926491
050	0	0	_aJF1351 AYE 2001
100	1		_aAyeni, Victor.
110			_aCommon Wealth
245	1	0	_aEmpowering the Customer / _cVictor Ayeni.
264			_aLondon: _bCommon Wealth Secretariat, _c2001.
300			_ax, 63 p. ;
440		0	_aManaging the public service strategies for improvement series ;
500			_aCommon Wealth publication
504			_aIncludes bibliographical references (p. 55-57).
650		0	_aOrganizational change.
650		0	_aPublic administration.
650		0	_aCustomer relations.
710			_aCommon Wealth
942			_2lcc _cBK _h1351 _iAYE _k2001