| 000 | 01007 a2200217 4500 | ||
|---|---|---|---|
| 999 |
_c7530 _d7530 |
||
| 020 | _a9780071277501 | ||
| 050 | 0 | 0 | _aHF 5415.5 LUC 2009 |
| 100 | 1 |
_aLucas, Robert W. _eauthor |
|
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a4th ed. | ||
| 264 |
_aBoston : _bMcGraw-Hill _c2009 |
||
| 300 |
_axx, 294 p. : _bill. (some col.) ; |
||
| 500 | _aIncludes bibliographical references (p. 288) and index. | ||
| 504 | _aIncludes bibliographical references (p. 288) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html |
| 942 |
_2lcc _cBK _h5415.5 _iLUC _kHF |
||