000			00600 a2200169 4500
999			_c7121 _d7121
020			_a9780077131715
050			_aHD9980.5 ZEI 2003
100			_aZeithml, Valarie A. _eauthor
245			_aServices Marketing: _bIntegrating customer focus across the firm _cValarie A. Zeithaml and Mary Jo Bitner
250			_a3rd ed.
264			_aLondon: _bMcGraw- Hill, _c2003
300			_a559p. : _bill.
500			_aIncludes bibliographical references and index
650			_aService industries--Marketing. _xCustomer services.
700			_aBitner, Mary Jo _eauthor
942			_2lcc _cBK _e3rd ed. _h9980.5 _iZEI _kHD