| 000 | 03592cam a2200421 i 4500 | ||
|---|---|---|---|
| 999 |
_c653 _d653 |
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| 001 | 20053380 | ||
| 003 | GZU | ||
| 005 | 20200910091956.0 | ||
| 008 | 171011t20172017mau b 001 0 eng d | ||
| 010 | _a 2017295200 | ||
| 020 | _a9780081002278 (paperback) | ||
| 020 | _a0081002270 (paperback) | ||
| 035 | _a(OCoLC)on1003641409 | ||
| 040 |
_aYBM _cYBM _dSDS _dOCLCF _dYDX _dDLC _erda |
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| 042 | _alccopycat | ||
| 050 | 0 | 0 |
_aZ678.85 _b.A675 2017 |
| 082 | 0 | 4 |
_a025.5/874 _223 |
| 100 | 1 |
_aAppleton, Leo, _eauthor. |
|
| 245 | 1 | 0 |
_aLibraries and key performance indicators : _ba framework for practitioners / _cLeo Appleton. |
| 264 | 1 |
_aCambridge, MA : _bChandos Publishing, an imprint of Elsevier, _c[2017] |
|
| 264 | 4 | _c©2017 | |
| 300 |
_aix, 154 pages ; _c23 cm. |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 490 | 1 | _aChandos information professional series | |
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aWhat do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service. | |
| 520 | _aLibraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach) | ||
| 650 | 0 |
_aPublic libraries _xEvaluation. |
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| 650 | 0 |
_aAcademic libraries _xEvaluation. |
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| 650 | 7 |
_aAcademic libraries _xEvaluation. _2fast _0(OCoLC)fst00795036 |
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| 650 | 7 |
_aPublic libraries _xEvaluation. _2fast _0(OCoLC)fst01082682 |
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| 830 | 0 | _aChandos information professional series. | |
| 906 |
_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBK _h678.85 _iAPP _kZ _m2010 |
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