000 00405 a2200157 4500
999 _c1935
_d1935
020 _a9788131516478
050 _aHD9980.5
100 _aBateson, John E.G.
_eauthor
245 _aServices Marketing
250 _a4th
264 _aAndover
_bCengage Learning
_c2011
300 _a468p. :
_bill.
500 _aIncludes index
650 _aService industries -- Marketing.
942 _2lcc
_cBK
_h9980.5
_iBAT
_kHD