| 000 | 00867 a2200193 4500 | ||
|---|---|---|---|
| 999 |
_c1605 _d1605 |
||
| 020 | _a9780273740483 | ||
| 050 | 0 | 0 | _aHD9980.5 JOH 2012 |
| 100 | 1 |
_aJohnston, Robert _d1953- |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston, Graham Clark and Michael Shulver. |
| 250 | _aFourth edition. | ||
| 264 | 1 |
_aHarlow, Essex, England ; _aNew York : _bPearson, _c2012. |
|
| 300 |
_axxii, 460 pages : _bill.(col.) |
||
| 500 | _aPreviously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 |
_aClark, Graham, _d1949- |
|
| 700 | 1 | _aShulver, Michael. | |
| 942 |
_2lcc _cBK _h9880.5 _iJOH _k HD |
||