000			01917 a2200241 4500
999			_c10955 _d10955
020			_a9781563273889
050			_aHD62.15 _b SHI 2001
100			_eauthor
245			_aFour practical revolutions in management : _bsystems for creating unique organizational capability/
264			_aPortland : _bProductivity Press, _c
300			_axxvi, 758 pages : _b illustrations ;
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
504			_aIncludes bibliographical references (pages 707-727) and index
505			_aThe evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods
650			_aTotal quality management.
650			_aOrganizational change.
700			_aDavid Walden ; _eauthor
700			_aAlan Graham _econtributor
700			_aJohn Petrolini _econtributor
942			_2lcc _cBK _h62.15 _iSHI _kHD