000			02649 a2200313 4500
999			_c10720 _d10720
020			_a9780763755577 (pbk.)
020			_a0763755575 (pbk.)
050	0	0	_aR727.3 _b.VAN 2009
100	1		_aVan Servellen, Gwen _d1942- _eauthor
245	1	0	_aCommunication skills for the health care professional : _bconcepts, practice, and evidence / _cGwen van Servellen.
250			_aSecond edition.
264			_a Sudbury, Mass: _bJones and Bartlett Publishers, _c♭2009
300			_axxxiv, 485 p. : _bill. ;
336			_1text _atxt _brdacontent
337			_1unmediated _anc _brdamedia
338			_1volume _an _brdacarrier
504			_aIncludes bibliographical references (p. 439-462) and index.
505	0		_aHealth communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
650		0	_aAllied health personnel and patient.
650		0	_aInterpersonal communication.
650		0	_aCommunication in medicine.
650	1	2	_aHealth Personnel.
650	1	2	_aProfessional-Patient Relations.
650	2	2	_aCommunication.
650	2	2	_aPatients _xpsychology.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0815/2008015960.html
942			_2lcc _cBK _h727.3 _iVAN _kR