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1.
Total quality management and operational excellence : text with cases / John S. Oakland. by
Edition: Fourth Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Routledge, 2014
Availability: Items available for loan: City Campus Library (1)Location, call number: General Stacks HD 62.15 OAK 2014.

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Total quality management : text with cases / John S. Oakland. by
Edition: 2nd edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Oxford : Butterworth-Heinemann, 2000
Availability: Items available for loan: Mashava Campus Library (1)Location, call number: General Stacks HD 62.15 OAK 2000.

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