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Developing your communication skills in social work / Paula Beesley, Melanie Watts, Mary Harrison.

By: Contributor(s): Publisher: Los Angeles : SAGE, 2018Copyright date: Description: 190 pages : illustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781473975873 (pbk)
Subject(s): LOC classification:
  • HV 29.7 BEE 2018
Contents:
Introduction; Chapter One - Reflection and Emotional Intelligence; Chapter Two - Initial Engagement; Chapter Three - Listening; Chapter Four - Clarification; Chapter Five - Empathy; Chapter Six - Challenging Holding Sensitive Conversations; Chapter Seven - Working with Resistance; Chapter Eight - Barriers to Effective Communication; Chapter Nine - Written Communication: Case Recording, Letters, Texts, Social Media; Chapter Ten - Assessment and Report Writing: Critical Analysis; Chapter Eleven - Inter-Professional Communication; Chapter Twelve - Managing Endings; Conclusion;
Summary: What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills.
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode Item holds
Books Books City Campus Library General Stacks City Campus Library Non-fiction HV 29.7 BEE 2018 (Browse shelf(Opens below)) C.1 Available 033991
Total holds: 0

Includes bibliographical references (pages 177-184) and index.

Introduction; Chapter One - Reflection and Emotional Intelligence; Chapter Two - Initial Engagement; Chapter Three - Listening; Chapter Four - Clarification; Chapter Five - Empathy; Chapter Six - Challenging Holding Sensitive Conversations; Chapter Seven - Working with Resistance; Chapter Eight - Barriers to Effective Communication; Chapter Nine - Written Communication: Case Recording, Letters, Texts, Social Media; Chapter Ten - Assessment and Report Writing: Critical Analysis; Chapter Eleven - Inter-Professional Communication; Chapter Twelve - Managing Endings; Conclusion;

What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills.

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