@book{9896,
	author = {Roday, Sunetra. and Biwal, Archana.},
	title = {Tourism operations and management /},
	publisher = {Oxford University Press,},
	year = {2009},
	address = {New Delhi:},
	url = {http://www.loc.gov/catdir/enhancements/fy0916/2009455904-d.html}
}