TY  - GEN
AU  - Zemke, Ron
AU  - Connellan, Tom
TI  - E-service: 24 ways to keep your customers when the competition is just a click away 
SN  - 9780814406069
AV  - HF5415 ZEM 2000 
PY  - 2000///
CY  - New York
PB  - American Management Association (AMACOM)
KW  - Customer loyalty
KW  - Internet marketing
KW  - E-commerce
N1  - Includes bibliographical references and index
ER  -