Zemke, Ron <br/><br/>
E-service :  24 ways to keep your customers when the competition is just a click away / 
Ron Zemke & Tom Connellan 
 - 341p. :  ill. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780814406069 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Internet marketing.<br/>E-commerce.
<br/><br/><label>LC Class. No.: </label>HF5415 ZEM 2000