TY  - GEN
AU  - Ayeni,Victor
ED  - Common Wealth
ED  - Common Wealth
TI  - Empowering the Customer
SN  - 9780850926491
AV  - JF1351 AYE 2001 
PY  - 2001///
CY  - London
PB  - Common Wealth Secretariat
KW  - Organizational change
KW  - Public administration
KW  - Customer relations
N1  - Common Wealth publication; Includes bibliographical references (p. 55-57)
ER  -