Ayeni, Victor. <br/><br/>
Empowering the Customer / 
Victor Ayeni. 
 - x, 63 p. ; 
 - Managing the public service strategies for improvement series ; .
<br/><br/> Common Wealth publication 
<br/><br/>Includes bibliographical references (p. 55-57). 
<br/><br/><label>ISBN: </label>9780850926491 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change.<br/>Public administration.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>JF1351 AYE 2001