TY - GEN AU - Baron,Steve AU - Conway,A. AU - Warnaby,Gary TI - Relationship marketing: a consumer experience approach SN - 9781412931212 (cloth) AV - HF 5415.55 BAR 2010 PY - 2010/// CY - Los Angels PB - Sage KW - Relationship marketing KW - Customer relations N1 - Includes bibliographical references and index; Includes bibliographical references and index ER -