Baron, Steve <br/><br/>
Relationship marketing :  a consumer experience approach / 
Steve Baron, Tony Conway, Gary Warnaby. 
 - viii, 202 p. :  ill. ; 
<br/><br/> Includes bibliographical references and index. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412931212 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship marketing.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF 5415.55 BAR 2010