TY - GEN AU - Best,Roger J. TI - Market-based management: strategies for growing customer value and profitability SN - 0131064851 (alk. paper) AV - HF5415.13 BES 1997 PY - 1997/// CY - New Jersey PB - Prentice Hall KW - Marketing KW - Management N1 - Includes index; Includes bibliographical references ER -