TY - GEN AU - Egan,John TI - Relationship marketing: exploring relational strategies in marketing SN - 9780273737780 (pbk.) AV - HF 5415.55 EGA 2011 PY - 2011/// CY - Harlow PB - Pearson KW - Relationship marketing N1 - Includes bibliographical references and index; Includes bibliographical references and index ER -