Lucas, Robert W. <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas. 
 - 4th ed. 
 - xx, 294 p. :  ill. (some col.) ; 
<br/><br/> Includes bibliographical references (p. 288) and index. 
<br/><br/>Includes bibliographical references (p. 288) and index. 
<br/><br/><label>ISBN: </label>9780071277501 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF 5415.5 LUC 2009