TY  - GEN
AU  - Langford-Wood, Naomi
AU  - Salter, Brian
ED  - Chartered Management Institute (Great Britain)
TI  - CRM in a week
SN  - 9780340857663
AV  - HF5415.5 LAN 2002 
PY  - 2002///
CY  - London
PB  - Hodder & Stoughton
KW  - Customer relations
KW  - Relationship marketing
N1  - Chartered Management Institute (Great Britain)
ER  -