TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: text with cases 
AV  - HD 62.15 .OAK 2000
U1  - 658.4/013 23
PY  - 2000///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
KW  - BUSINESS & ECONOMICS / General
KW  - bisacsh
KW  - BUSINESS & ECONOMICS / Quality Control
KW  - BUSINESS & ECONOMICS / Total Quality Management
N1  - Includes bibliographical references and index
ER  -