00893cam a2200265 a 4500 0 0 0 0 NFIC MCL MCL GEN 2021-05-05 0 HD 62.15 BAN 1992 3588 2021-05-05 00:00:00 c.1 2021-05-05 BK 7160 7160 2962094 GZU 20210505115552.0 911125s1992 nyua b 001 0 eng 91042817 013284902X DLC DLC DLC HD62.15 .B36 1992 658.5/62 20 Bank, John. The essence of total quality management / John Bank. New York : Prentice Hall, 1992. xviii, 203 p. : ill. ; 23 cm. The essence of management series Includes bibliographical references and index. Total quality management. 7 cbc orignew 1 ocip 19 y-gencatlg lcc BK 62.15 BAN HD 1992