TY  - GEN
AU  - Sharma, D.D.
TI  - Total quality management: principles, practice and cases 
SN  - 8170148944
AV  - HD 62.15 SHA 2004 
PY  - 2004///
CY  - New Delhi
PB  - Sultan Chand and sons
KW  - Total quality management
N1  - Reprint 2004
ER  -