00763 a2200193 4500 0 0 0 0 NFIC MCL MCL GEN 2021-05-05 022916 0 HD 9988,5 JOH 2005 022916 2021-05-05 00:00:00 c-1 2021-05-05 BK 0 0 0 0 NFIC MCL MCL GEN 2021-05-05 0 HD 9980.5 JOH 2005 0222917 2021-05-05 00:00:00 c-2 2021-05-05 BK 7094 7094 0273683675 HD9980.5 JOH 2005 Johnston, Robert, 1953- author Service operations management : improving service delivery / Robert Johnston and Graham Clark. 2nd ed. Harlow: Pearson education ttd 2005 xix, 496 p. : ill. ; Includes bibliographical references and index. Includes bibliographical references and index. Service industries Management. Clark, Graham. author lcc BK 9980.5 JOH HD