TY  - GEN
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H.
AU  - Besterfield-Sacre, mary
TI  - Total quality management
SN  - 9788177584127
AV  - HD 62.15 BES 2006 
PY  - 2006///
CY  - India
PB  - Pearson Education Inc
KW  - Quality in management
N1  - Includes bibliographical references and index
ER  -