Besterfield, Dale H. <br/><br/>
Total quality management / 
Dale H. Besterfield , Carol Bestefield- Michna... [et al] 
 - 3rd ed. 
 - 652p.:  ill. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality in management
<br/><br/><label>LC Class. No.: </label>HD 62.15 BES 2006