TY  - BOOK
AU  - Patnaik,Dev
AU  - Mortensen,Peter
TI  - Wired to care: how companies prosper when they create widespread empathy 
SN  - 9780137142347
AV  - HD58.9 .P38 2009
U1  - 658.8/343 22
PY  - 2009///
CY  - Upper Saddle River, N.J.
PB  - FT Press
KW  - Organizational effectiveness
KW  - Empathy
KW  - Interpersonal relations
KW  - Success in business
KW  - Psychological aspects
N1  - Getting outside -- The map is not the territory -- The way things used to be -- Reflect what you see -- Walking in someone else's shoes -- Wired to care -- Open all the windows -- Reframe how you see the world -- We are them and they are us -- The golden rule -- The hidden payoff
UR  - http://www.loc.gov/catdir/toc/ecip0820/2008024346.html
ER  -