TY - BOOK AU - Blunden,Tony AU - Thirlwell,John TI - Mastering operational risk: a practical guide to understanding operational risk and how to manage it T2 - Mastering SN - 9780273778745 (pbk.) AV - HD61 .B547 2013 U1 - 658.15/5 23 PY - 2013///] CY - Harlow, England PB - Financial Times/ Prentice Hall KW - Risk management KW - Operational risk N1 - Includes bibliographical references (page 345) and index ER -