TY  - GEN
AU  - Ross,Joel E.
AU  - Perry, Susan
TI  - Total quality management: text, cases, and readings 
SN  - 157444266X
AV  - HD 62.15 ROS 1999 
PY  - 1999///
CY  - U.S.A.
PB  - St Lucie Press
KW  - Total quality management
N1  - Includes bibliographical references and index; Includes bibliographical references and index
ER  -