Ross, Joel E. <br/><br/>
Total quality management :  text, cases, and readings / 
Joel E. Ross and Susan Perry. 
 - 3rd ed. 
 - 550 p. :  ill. : 
<br/><br/> Includes bibliographical references and index 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>157444266X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD 62.15 ROS 1999