TY  - GEN
AU  - Kinnell, Margaret
AU  - Usherwood, Bob
TI  - Improving library and information services through self-assessment: a guide for senior managers and staff developers 
SN  - 1856043363
AV  - Z 675 KIN 1999 
PY  - 1999///
CY  - London
PB  - Library Association Publishing
KW  - Library and information services
N1  - Includes bibliographical references and index
ER  -