00552    a2200133   4500020001500000050001900015100003000034245017800064264005100242300001100293500005000304650003700354700002700391  a1856043363  aZ 675 KIN 1999  aKinnell, Margareteauthor  aImproving library and information services through self-assessment :ba guide for senior managers and staff developers /cMargaret Kinnell, Bob Usherwood  and Kathryn Jones   aLondon:bLibrary Association Publishing,c1999  a180p.:  aIncludes bibliographical references and index  aLibrary and information services  aUsherwood, Bobeauthor