TY  - GEN
AU  - Van der Wagen,
TI  - Communication in tourism & hospitality: meeting the world in the workplace
SN  - 9781862504738
AV  - TX 946.5 WAG 1997 
PY  - 1997///
CY  - Elsternwick, Victoria
PB  - Hospitality Press, 
KW  - Customer services
KW  - Interpersonal communication
KW  - Intercultural communication
N1  - includes bibliographical references and index
ER  -