TY - BOOK AU - Kasavana,Michael L. TI - Managing front office operations SN - 9780866124126 (pbk) AV - TX911.3.M27 KAS 2013 PY - 2013///] CY - Lansing, Michigan PB - American Hotel & Lodging Educational Institute KW - Hotel management N1 - Includes bibliographical references and index ER -