01441cam a2200397 i 4500 0 0 0 0 NFIC CCL CCL GEN 2020-11-24 0 HD 62.15 OAK 2014 026780 2020-11-24 00:00:00 c.1 2020-11-24 BK 3249 3249 17893619 GZU 20201124083957.0 130920s2014 nyu b 001 0 eng 2013036192 9780415635493 (hardback) 9780415635509 (paperback) 9781315815725 (ebook) DLC eng DLC rda DLC pcc HD 62.15 .OAK 2014 658.4/013 23 BUS000000 BUS053000 BUS065000 bisacsh Oakland, John S. Total quality management and operational excellence : text with cases / John S. Oakland. Fourth Edition. New York : Routledge, 2014. xxiv, 530 pages ; 26 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index. Total quality management. Total quality management Case studies. BUSINESS & ECONOMICS / General. bisacsh BUSINESS & ECONOMICS / Quality Control. bisacsh BUSINESS & ECONOMICS / Total Quality Management. bisacsh 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 4th ed. 62.15 OAK HD