TY - GEN AU - Kusek,Jody Zall AU - Rist,Ray C. TI - Ten steps to a results-based monitoring and evaluation system: a handbook for development practitioners SN - 0821358235 AV - JF1525.P67K87 KUS 2004 PY - 2004/// CY - Washington PB - World Bank KW - Government productivity KW - Evaluation KW - Performance standards KW - Total quality management in government KW - Public administration N1 - Result based monitoring; Includes bibliographical references (p. 231-234) and index ER -